Computer Support Specialists - Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
The national average annual salary for this occupation is $49,930 per year. Nationally, the average hourly wage for this occupation is $24.00. The average wage in New Mexico is slightly below the national average. In New Mexico, the average hourly wage is $23.39 and most workers in this occupation earn between $14.31 and $27.93 per hour.
In the table click on the "+" sign to expand/collapse areas.
| Area | Entry Wage | Average Wage | Experienced Wage |
|---|---|---|---|
| National Annual | $49,930 | ||
| National Hourly | $24.00 | ||
| Statewide Annual | $29,773 | $48,657 | $58,098 |
| Statewide Hourly | $14.31 | $23.39 | $27.93 |
| Metro Areas | |||
| Albuquerque Annual | $29,779 | $48,313 | $57,579 |
| Hourly | $14.32 | $23.23 | $27.68 |
| Farmington Annual | - | - | - |
| Hourly | - | - | - |
| Las Cruces Annual | $28,667 | $45,702 | $54,220 |
| Hourly | $13.78 | $21.97 | $26.07 |
| Santa Fe Annual | $37,208 | $51,579 | $58,764 |
| Hourly | $17.89 | $24.80 | $28.25 |
| Regions | |||
| Central Annual | $29,779 | $48,313 | $57,579 |
| Hourly | $14.32 | $23.23 | $27.68 |
| Eastern Annual | $26,601 | $46,941 | $57,111 |
| Hourly | $12.79 | $22.57 | $27.46 |
| Northern Annual | $32,880 | $51,928 | $61,452 |
| Hourly | $15.81 | $24.97 | $29.54 |
| Southwestern Annual | $28,699 | $45,687 | $54,180 |
| Hourly | $13.80 | $21.96 | $26.05 |
A dash '-' indicates that information is not available for this occupation or area.
Metro Areas refer to Metropolitan Statistical Areas.
Regions refer to Workforce Investment Areas.
For more detailed information about New Mexico wages visit the Occupational Employment Statistics program website.
Information displayed represents annual 2010 wages.
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New Mexico
2008 to 2018
In 2008 there were about 2,690 workers in this occupation in New Mexico. The Department of Workforce Solutions estimates that by 2018 this number will have no growth by about 11 percent and an estmated 2,990 will be employed in this occupation. Compared to other occupations, employment growth in this occupation is growing more slowly than the average. Job opportunities indicate few and keen competition, as there should be about 30 openings each year for workers in this occupation.
In the Table click on the "+" sign to expand/collapse areas
| Area | Estimated Employment 2008 | Projected Employment 2018 | Annual Percent Change | Total Annual Average Openings |
|---|---|---|---|---|
| New Mexico | 2,690 | 2,990 | 1.07% | 30 |
| + Metro Areas | ||||
| Albuquerque | 1,680 | 1,830 | 0.85% | 15 |
| Farmington | 80 | 90 | 1.38% | 1 |
| Las Cruces | 270 | 300 | 1.38% | 4 |
| Santa Fe | 100 | 120 | 1.74% | 2 |
| + Regions | ||||
| Central | 1,680 | 1,830 | 0.85% | 15 |
| Eastern | 270 | 300 | 0.96% | 3 |
| Northern | 360 | 400 | 1.06% | 4 |
| Southwestern | 320 | 370 | 1.22% | 4 |
Metro Areas refer to Metropolitan Statistical Areas.
Regions refer to Workforce Investment Areas.
Computer Support Specialists usually need Bachelor's Degree.
| Education Level | Percentage |
|---|---|
| Bachelor's Degree | 29% |
| Some College Courses | 22% |
| Associate's Degree (or other 2-year degree) | 18% |
| Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades) | 15% |
| High School Diploma (or GED or High School Equivalence Certificate) | 12% |
| Post-Baccalaureate Certificate - awarded for completion of an organized program of study; designed for people who have completed a Baccalaureate degree, but do not meet the requirements of academic degrees carrying the title of Master. | 3% |
| Master's Degree | 1% |
Information based on O*NET data and is the result of a national survey.
Use this list to find educational opportunities for this occupation. Contact the specific schools directly to find out application requirements and program availability.
In the table click on the "+" sign to expand/collapse areas.
| + New Mexico State University - Alamogordo | ||
|---|---|---|
| Website:http://nmsua.edu/ | ||
| Type | Standardized Program Title | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Data Processing and Data Processing Technology/Technician | |
| + New Mexico State University - Grants | ||
| Website:http://grants.nmsu.edu/ | ||
| Type | Standardized Program Title | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Data Processing and Data Processing Technology/Technician | |
| + New Mexico State University- Albuquerque | ||
| Website:http://abq.nmsu.edu/ | ||
| Type | Standardized Program Title | |
| Associate's Degree | Data Processing and Data Processing Technology/Technician | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Data Processing and Data Processing Technology/Technician | |
| + NMSU - Dona Ana Community College | ||
| Website:http://dabcc.nmsu.edu/ | ||
| Type | Standardized Program Title | |
| Associate's Degree | Data Processing and Data Processing Technology/Technician | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Data Processing and Data Processing Technology/Technician | |
| + San Juan College | ||
| Website:http://www.sjc.cc.nm.us/ | ||
| Type | Standardized Program Title | |
| Associate's Degree | Data Processing and Data Processing Technology/Technician | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Data Processing and Data Processing Technology/Technician | |
| + San Juan College - East | ||
| Website:http://www.sjc.cc.nm.us/pages/1742.asp | ||
| Type | Standardized Program Title | |
| Associate's Degree | Data Processing and Data Processing Technology/Technician | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Data Processing and Data Processing Technology/Technician | |
| + San Juan College - West | ||
| Website:http://www.sjc.cc.nm.us/pages/1740.asp | ||
| Type | Standardized Program Title | |
| Associate's Degree | Data Processing and Data Processing Technology/Technician | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Data Processing and Data Processing Technology/Technician | |
| + Univerisity of New Mexico - Gallup | ||
| Website:http://www.gallup.unm.edu/ | ||
| Type | Standardized Program Title | |
| Associate's Degree | Data Processing and Data Processing Technology/Technician | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Data Processing and Data Processing Technology/Technician | |
This list is updated once a year and is compiled from the NM Department of Higher Education and other sources.
No New Mexico occupational license is required.
| Applied Mathematics | Applied Technology | Listening | Locating Information | Obersvation | Reading for Information | Teamwork | Writing |
|---|---|---|---|---|---|---|---|
| 5 | 4 | 4 | 4 | 4 | 5 | 4 | 3 |
For further information on WorkKeys please visit the ACT-WorkKeys website. Skill levels are provided for individuals who know thier scores.
| Industry | Percent of Employed |
|---|---|
| Administrative and Support Services | 19.5% |
| Ambulatory Health Care Services | 1.5% |
| Building Material and Garden Equipment and Supplies Dealers | * |
| Computer and Electronic Product Manufacturing | * |
| Construction of Buildings | 0.4% |
| Credit Intermediation and Related Activities | 2.6% |
| Educational Services | 18.1% |
| Electronics and Appliance Stores | * |
| Hospitals | 1.5% |
| Insurance Carriers and Related Activities | 1.1% |
| Management of Companies and Enterprises | 0.9% |
| Merchant Wholesalers, Durable Goods | 1.4% |
| Oil and Gas Extraction | 0.9% |
| Professional, Scientific, and Technical Services | 26.8% |
| Publishing Industries | 1.1% |
| Religious, Grantmaking, Civic, Professional, and Similar Org | 0.6% |
| Repair and Maintenance | * |
| Self-Employed Workers, Primary Job | 1.2% |
| Specialty Trade Contractors | * |
| Support Activities for Mining | * |
| Telecommunications | 2.6% |
* Data is confidential.
Source: NMDWS, Economic Research and Analysis Bureau
- Automatic Data Processing Customer Liaison (ADP Customer Liaison)
- Call Center Manager
- Call Center Supervisor
- Computer Hardware Technician
- Computer Instructor
- Computer Lab Assistant
- Computer Specialist
- Computer Support Technician
- Computer Technical Specialist
- Computer Technician
- Computer Technologist
- Computer Technology Instructor
- Computer Trainer
- Customer Service Representative
- Customer Service Technician
- Customer Support Analyst
- Desktop Analyst
- Desktop Support Specialist
- Desktop Support Technician
- Education Technician
- Electronic Data Processing Auditor (EDP Auditor)
- Help Desk Analyst
- Help Desk Manager
- Help Desk Operator
- Help Desk Representative
- Help Desk Specialist
- Help Desk Support Specialist
- Help Desk Technician
- Helpdesk Analyst
- Helpdesk Manager
- Helpdesk Technician
- Information Systems Technician
- Information Technology Analyst (IT Analyst)
- Information Technology Consultant (IT Consultant)
- Information Technology Specialist (IT Specialist)
- Information Technology Specialist, Customer Support
- Information Technology Technician (IT Technician)
- Maintenance Technician
- Micro Computer Specialist
- Microcomputer Support Specialist
- Microcomputer Technician
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Office Specialist
- Network Administrator
- Network Control Operator
- Network Support Analyst
- Network Support Technician
- Networking Technician
- Office Automation Technician
- Office Systems Coordinator
- PC Installation Engineer (Personal Computer Installation Engineer)
- PC Support Specialist (Personal Computer Support Specialist)
- PC Support Technician (Personal Computer Support Technician)
- PC Tech (Personal Computer Technician)
- Printer Technician
- Product Support Specialist
- Sales Support Technician
- Software Installer
- Software Trainer
- Supervisor, Network Control Operators
- Technical Support Analyst
- Technical Support Manager
- Technical Support Representative
- Technical Support Specialist
- User Support Analyst
- User Support Analyst Supervisor
- Work Station Support Specialist