Bill and Account Collectors - Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
The national average annual salary for this occupation is $33,100 per year. Nationally, the average hourly wage for this occupation is $15.91. The average wage in New Mexico is slightly below the national average. In New Mexico, the average hourly wage is $15.46 and most workers in this occupation earn between $10.97 and $17.70 per hour.
In the table click on the "+" sign to expand/collapse areas.
| Area | Entry Wage | Average Wage | Experienced Wage |
|---|---|---|---|
| National Annual | $33,100 | ||
| National Hourly | $15.91 | ||
| Statewide Annual | $22,821 | $32,148 | $36,811 |
| Statewide Hourly | $10.97 | $15.46 | $17.70 |
| Metro Areas | |||
| Albuquerque Annual | $25,074 | $33,847 | $38,233 |
| Hourly | $12.05 | $16.27 | $18.38 |
| Farmington Annual | - | - | - |
| Hourly | - | - | - |
| Las Cruces Annual | $19,531 | $25,184 | $28,011 |
| Hourly | $9.39 | $12.11 | $13.47 |
| Santa Fe Annual | - | - | - |
| Hourly | - | - | - |
| Regions | |||
| Central Annual | $25,074 | $33,847 | $38,233 |
| Hourly | $12.05 | $16.27 | $18.38 |
| Eastern Annual | $18,140 | $25,056 | $28,514 |
| Hourly | $8.72 | $12.05 | $13.71 |
| Northern Annual | $20,611 | $30,437 | $35,349 |
| Hourly | $9.91 | $14.63 | $16.99 |
| Southwestern Annual | $19,728 | $25,579 | $28,504 |
| Hourly | $9.48 | $12.30 | $13.70 |
A dash '-' indicates that information is not available for this occupation or area.
Metro Areas refer to Metropolitan Statistical Areas.
Regions refer to Workforce Investment Areas.
For more detailed information about New Mexico wages visit the Occupational Employment Statistics program website.
Information displayed represents annual 2010 wages.
Click on the career cluster icon to see a plan of study that will help you complete your Next Step Plan. The Career Plan of Study is a Microsoft Excel document. Many occupations will fit into several career clusters.
New Mexico
2008 to 2018
In 2008 there were about 2,500 workers in this occupation in New Mexico. The Department of Workforce Solutions estimates that by 2018 this number will have no growth by about 20 percent and an estmated 2,980 will be employed in this occupation. Compared to other occupations, employment growth in this occupation is growing more slowly than the average. Job opportunities are good or favorable, as there should be about 49 openings each year for workers in this occupation.
In the Table click on the "+" sign to expand/collapse areas
| Area | Estimated Employment 2008 | Projected Employment 2018 | Annual Percent Change | Total Annual Average Openings |
|---|---|---|---|---|
| New Mexico | 2,500 | 2,980 | 1.80% | 49 |
| + Metro Areas | ||||
| Albuquerque | 1,530 | 1,880 | 2.07% | 35 |
| Farmington | 50 | 60 | 1.73% | 1 |
| Las Cruces | 180 | 210 | 1.94% | 4 |
| Santa Fe | 140 | 160 | 1.83% | 3 |
| + Regions | ||||
| Central | 1,530 | 1,880 | 2.07% | 35 |
| Eastern | 320 | 370 | 1.42% | 5 |
| Northern | 350 | 410 | 1.49% | 6 |
| Southwestern | 200 | 250 | 2.01% | 5 |
Metro Areas refer to Metropolitan Statistical Areas.
Regions refer to Workforce Investment Areas.
Bill and Account Collectors usually need High School Diploma (or GED or High School Equivalence Certificate).
| Education Level | Percentage |
|---|---|
| High School Diploma (or GED or High School Equivalence Certificate) | 74% |
| Less than a High School Diploma | 10% |
| Associate's Degree (or other 2-year degree) | 7% |
| Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades) | 6% |
| Some College Courses | 2% |
| Bachelor's Degree | 1% |
Information based on O*NET data and is the result of a national survey.
Use this list to find educational opportunities for this occupation. Contact the specific schools directly to find out application requirements and program availability.
In the table click on the "+" sign to expand/collapse areas.
| + Bency Associates IT Computer Training | ||
|---|---|---|
| Website:http://www.bency.com | ||
| Type | Standardized Program Title | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Banking and Financial Support Services | |
| + Central New Mexico Community College | ||
| Website:http://www.cnm.edu/ | ||
| Type | Standardized Program Title | |
| Associate's Degree | Banking and Financial Support Services | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Banking and Financial Support Services | |
| + Central New Mexico Community College-Mon | ||
| Website:http://www.cnm.edu/campus/montoya/index.php | ||
| Type | Standardized Program Title | |
| Associate's Degree | Banking and Financial Support Services | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Banking and Financial Support Services | |
| + Central New Mexico Community College-Sou | ||
| Website:http://www.cnm.edu/svc/index.php | ||
| Type | Standardized Program Title | |
| Associate's Degree | Banking and Financial Support Services | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Banking and Financial Support Services | |
| + Central New Mexico Community College-Wes | ||
| Website:http://www.cnm.edu/campus/westside/index.php | ||
| Type | Standardized Program Title | |
| Associate's Degree | Banking and Financial Support Services | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Banking and Financial Support Services | |
| + Central New Mexico Community College-Wo | ||
| Website:http://www.cnm.edu/campus/wtc/index.php | ||
| Type | Standardized Program Title | |
| Associate's Degree | Banking and Financial Support Services | |
| Postsec. Awards/Cert./Diplomas; 1-2 yrs. | Banking and Financial Support Services | |
| + Western New Mexico University | ||
| Website:http://www.wnmu.edu/ | ||
| Type | Standardized Program Title | |
| Associate's Degree | Banking and Financial Support Services | |
This list is updated once a year and is compiled from the NM Department of Higher Education and other sources.
| License Title | Contact | Year | Number issued |
|---|---|---|---|
| Repossessor | Financial Institutions Division 2550 Cerrillos Road, 3rd Floor, Santa Fe, NM 87505 (505) 547-4885 www.rld.state.nm.us/FID/index.html | 2010 | 56 |
Other available certificates or credentials may also be desirable. Additional local licenses or permits may be required, and individual businesses may have specific employment requirements. Licensing information is collected through a variety of New Mexico-based resources and does NOT include federal licensing requirements.
| Applied Mathematics | Applied Technology | Listening | Locating Information | Obersvation | Reading for Information | Teamwork | Writing |
|---|---|---|---|---|---|---|---|
| 4 | 0 | 3 | 4 | 4 | 3 | 3 | 3 |
For further information on WorkKeys please visit the ACT-WorkKeys website. Skill levels are provided for individuals who know thier scores.
| Industry | Percent of Employed |
|---|---|
| Administrative and Support Services | 38.8% |
| Ambulatory Health Care Services | 13.8% |
| Building Material and Garden Equipment and Supplies Dealers | * |
| Couriers and Messengers | * |
| Credit Intermediation and Related Activities | 13.1% |
| Furniture and Home Furnishings Stores | 0.5% |
| Hospitals | 8.5% |
| Insurance Carriers and Related Activities | 6.8% |
| Merchant Wholesalers, Durable Goods | * |
| Merchant Wholesalers, Nondurable Goods | 0.6% |
| Motor Vehicle and Parts Dealers | 1.0% |
| Personal and Laundry Services | * |
| Professional, Scientific, and Technical Services | * |
| Publishing Industries | 0.7% |
| Rental and Leasing Services | * |
| Self-Employed Workers, Primary Job | 0.8% |
| Social Assistance | * |
| Telecommunications | 0.6% |
| Utilities | 0.6% |
| Wholesale Electronic Markets and Agents and Brokers | * |
* Data is confidential.
Source: NMDWS, Economic Research and Analysis Bureau
- Account Resolution Analyst
- Accounting Technician
- Agent
- Bad Credit Collector
- Biller
- Billing Clerk
- Billing Manager
- Billing Representative
- Car Repossessor
- Chaser
- Claims Collector
- Collection Agent
- Collection Clerk
- Collection Supervisor
- Collections Agent
- Collections Clerk
- Collections Manager
- Collections Representative
- Collector
- Credit Clerk
- Credit Collections Manager
- Credit Coordinator
- Credit Specialist
- Debt Collector
- Delinquency Counselor
- Dunner
- Installment Agent
- Installment Loan Collector
- Insurance Billing Clerk
- Insurance Collector
- Medical Collector
- Patient Access Specialist
- Patient Account Representative
- Patient Financial Service Representative
- Payment Collector
- Recovery Collector
- Rent Collector
- Repossessor
- Self Pay Representative