Customer Service Representatives - Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
The national average annual salary for this occupation is $32,780 per year. Nationally, the average hourly wage for this occupation is $15.76. The average wage in New Mexico is below the national average. In New Mexico, the average hourly wage is $13.94 and most workers in this occupation earn between $9.94 and $15.94 per hour.
In the table click on the "+" sign to expand/collapse areas.
| Area | Entry Wage | Average Wage | Experienced Wage |
|---|---|---|---|
| National Annual | $32,780 | ||
| National Hourly | $15.76 | ||
| Statewide Annual | $20,667 | $28,999 | $33,165 |
| Statewide Hourly | $9.94 | $13.94 | $15.94 |
| Metro Areas | |||
| Albuquerque Annual | $21,347 | $29,716 | $33,901 |
| Hourly | $10.26 | $14.29 | $16.30 |
| Farmington Annual | $20,549 | $27,516 | $30,999 |
| Hourly | $9.88 | $13.23 | $14.90 |
| Las Cruces Annual | $20,633 | $24,074 | $25,794 |
| Hourly | $9.92 | $11.57 | $12.40 |
| Santa Fe Annual | $18,237 | $28,279 | $33,300 |
| Hourly | $8.77 | $13.60 | $16.01 |
| Regions | |||
| Central Annual | $21,347 | $29,716 | $33,901 |
| Hourly | $10.26 | $14.29 | $16.30 |
| Eastern Annual | $18,930 | $27,913 | $32,405 |
| Hourly | $9.10 | $13.42 | $15.58 |
| Northern Annual | $18,996 | $28,396 | $33,095 |
| Hourly | $9.13 | $13.65 | $15.91 |
| Southwestern Annual | $20,203 | $23,974 | $25,860 |
| Hourly | $9.71 | $11.53 | $12.43 |
A dash '-' indicates that information is not available for this occupation or area.
Metro Areas refer to Metropolitan Statistical Areas.
Regions refer to Workforce Investment Areas.
For more detailed information about New Mexico wages visit the Occupational Employment Statistics program website.
Information displayed represents annual 2010 wages.
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New Mexico
2008 to 2018
In 2008 there were about 12,520 workers in this occupation in New Mexico. The Department of Workforce Solutions estimates that by 2018 this number will increase by about 23 percent and an estmated 15,440 will be employed in this occupation. Compared to other occupations, employment growth in this occupation is growing about average. Job opportunities are very good to excellent, as there should be about 291 openings each year for workers in this occupation.
In the Table click on the "+" sign to expand/collapse areas
| Area | Estimated Employment 2008 | Projected Employment 2018 | Annual Percent Change | Total Annual Average Openings |
|---|---|---|---|---|
| New Mexico | 12,520 | 15,440 | 2.11% | 291 |
| + Metro Areas | ||||
| Albuquerque | 9,690 | 11,940 | 2.11% | 225 |
| Farmington | 280 | 340 | 2.13% | 7 |
| Las Cruces | 400 | 510 | 2.57% | 12 |
| Santa Fe | 530 | 680 | 2.53% | 15 |
| + Regions | ||||
| Central | 9,690 | 11,940 | 2.11% | 225 |
| Eastern | 730 | 900 | 2.06% | 17 |
| Northern | 1,230 | 1,560 | 2.46% | 34 |
| Southwestern | 480 | 610 | 2.43% | 13 |
Metro Areas refer to Metropolitan Statistical Areas.
Regions refer to Workforce Investment Areas.
Customer Service Representatives usually need High School Diploma (or GED or High School Equivalence Certificate).
| Education Level | Percentage |
|---|---|
| High School Diploma (or GED or High School Equivalence Certificate) | 48% |
| Associate's Degree (or other 2-year degree) | 23% |
| Some College Courses | 20% |
| Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades) | 5% |
| Less than a High School Diploma | 3% |
| Bachelor's Degree | 2% |
Information based on O*NET data and is the result of a national survey.
Use this list to find educational opportunities for this occupation. Contact the specific schools directly to find out application requirements and program availability.
In the table click on the "+" sign to expand/collapse areas.
No New Mexico public based training programs found for this specific occupation. However, please consider reviewing the list of NM Educational Opportunities and contacting a New Mexico Institution of Higher Education to see if a program in the related Career Cluster is available. |
This list is updated once a year and is compiled from the NM Department of Higher Education and other sources.
No New Mexico occupational license is required.
| Applied Mathematics | Applied Technology | Listening | Locating Information | Obersvation | Reading for Information | Teamwork | Writing |
|---|---|---|---|---|---|---|---|
| 4 | 0 | 4 | 4 | 3 | 4 | 3 | 0 |
For further information on WorkKeys please visit the ACT-WorkKeys website. Skill levels are provided for individuals who know thier scores.
| Industry | Percent of Employed |
|---|---|
| Administrative and Support Services | 19.5% |
| Ambulatory Health Care Services | 3.2% |
| Amusement, Gambling, and Recreation Industries | 1.2% |
| Credit Intermediation and Related Activities | 3.6% |
| Educational Services | 0.6% |
| Electronics and Appliance Stores | 0.6% |
| Food and Beverage Stores | 1.1% |
| General Merchandise Stores | 3.6% |
| Heavy and Civil Engineering Construction | * |
| Hospitals | 6.6% |
| Insurance Carriers and Related Activities | 6.4% |
| Management of Companies and Enterprises | 2.4% |
| Merchant Wholesalers, Durable Goods | 2.4% |
| Merchant Wholesalers, Nondurable Goods | 0.6% |
| Miscellaneous Manufacturing | * |
| Motor Vehicle and Parts Dealers | 0.6% |
| Nonstore Retailers | 4.8% |
| Pipeline Transportation | 0.8% |
| Professional, Scientific, and Technical Services | 14.2% |
| Publishing Industries | 0.5% |
| Real Estate | 0.5% |
| Religious, Grantmaking, Civic, Professional, and Similar Org | 0.5% |
| Rental and Leasing Services | 0.5% |
| Securities, Commodity Contracts, and Other Financial Investm | 0.6% |
| Self-Employed Workers, Primary Job | 0.4% |
| Support Activities for Transportation | 0.4% |
| Telecommunications | 14.7% |
| Utilities | 1.2% |
| Wholesale Electronic Markets and Agents and Brokers | 0.5% |
* Data is confidential.
Source: NMDWS, Economic Research and Analysis Bureau
- Account Adjuster
- Account Manager
- Account Service Representative
- Adjudicator, Clerical
- Automotive Service Advisor
- Automotive Service Writer
- Bill Adjuster
- Call Center Representative
- Claim Adjuster
- Claim Agent
- Claim Approver
- Claim Clerk
- Claim Processor
- Claim Representative
- Claim Taker
- Claims Adjuster
- Claims Assistant
- Claims Clerk
- Claims Service Representative
- Client Relations Specialist
- Client Services Representative
- Compensation Adjuster
- Complaint Adjuster
- Complaint Clerk
- Contact Center Specialist
- Customer Administrator
- Customer Advocate
- Customer Care Representative (CCR)
- Customer Care Specialist
- Customer Complaint Clerk
- Customer Contact Specialist
- Customer Relations Manager (CRM)
- Customer Relationship Manager
- Customer Service Agent
- Customer Service Assistant
- Customer Service Associate
- Customer Service Clerk
- Customer Service Consultant
- Customer Service Manager (CSM)
- Customer Service Officer
- Customer Service Representative
- Customer Service Specialist
- Customer Solutions Associate
- Customer Support Manager
- Customer Support Representative
- Dispatcher, Service or Work, Lineman
- Field Service Representative
- Film Replacement Orderer
- Gas Distribution and Emergency Clerk
- Hub Associate
- Investigator, Utility Bill Complaints
- Lost and Found Clerk
- Marketing Associate
- Member Services Representative
- Membership Coordinator
- Merchandise Complaint Adjuster
- Passenger Relations Representative
- Phone Representative
- Policyholder Information Clerk
- Product Consultant
- Product Support Specialist
- Regulatory Specialist
- Return Clerk
- Return-to-Factory Clerk
- Service Representative
- Service Writer
- Telephone Service Adviser
- Tire Adjuster
- Trouble Clerk
- Warranty Administrator
- Warranty Clerk
- Warranty Manager