Account Suspension Approval Notice

Letters You Receive About Unemployment Insurance

The following is a helpful tool for individuals applying and certifying for benefits and for employers to get answers to frequently asked questions about letters they receive from the New Mexico Department of Workforce Solutions. To begin, type in the title of the letter that you received in the “Search” box on the right-hand side of the screen. Please note that the department will continue to add sample letters, and some letters may not be searchable at this time. For a list of the sample letters that are now available, click on “Tax” or “Claims” under “Categories” on the right-hand side of the screen. You can also scroll down to the bottom of this screen to see a list of both “Tax” and “Claims” letters.

Once you have searched for your letter, click on the title and you will be able to find answers to questions including: why this letter was sent to you, what the letter means, what you can do next, where you are in the claims or tax process, and who you can contact if you have further questions. Please keep in mind that the answers to these questions are general answers and not specific to your own claim.

At the bottom of the screen, you will also find sample letters in PDF format that you can view to see if this matches the letter that you may have received. The department has provided PDF samples of many of the standard letters in an effort to provide our customers with more information related to the Unemployment Insurance program. These PDFs include translated samples of letters that are not specific to any individual claim and are for general purposes only in order to better assist our customers. To view and print these sample letter PDFs, you will need Adobe Acrobat Reader which can be downloaded for free at https://get.adobe.com/reader/.

If you have further questions, or if you have questions about a letter that is not within this tool, you can contact a Customer Service Agent in the Unemployment Insurance Operations Center at 1-877-664-6984, Monday through Friday, 7:00 a.m. to 4:30 p.m.

If you are an employer, you can log in to your account at www.dws.state.nm.us, and if you are an individual applying or certifying for benefits, you can log in to your account at www.jobs.state.nm.us. The Unemployment Insurance Tax & Claims system is available online 24 hours a day 7 days a week.

Frequently Asked Questions and Samples | Preguntas Frecuentes y Ejemplos

Tuesday, December 17, 2013

/ Categories: Correspondence, Tax

Account Suspension Approval Notice

Account was Suspended - Approval

Why was this letter sent to me?

This letter is sent to inform you that your account has been suspended.

What does this letter mean?

This letter means that your account has been suspended. If you have no reporting delinquencies on previous quarterly employment and wage detail records, you no longer have to keep filing one until you again pay wages in New Mexico.

What do I do next?

You should make sure that you have no unpaid contributions or payments owed on this account. If you do have an unpaid balance, you must pay it in full to avoid interest accruing. If you would like a review and redetermination, you must make a request to the Department within fifteen (15) days of the date of this letter.

Where am I in the claims or tax process?

If you have no outstanding debt, you are done with the process. If you once again have employment and begin to pay wages, you will have to reactivate your account.

Who should I contact if I have any questions?

You can access your employer account online as well as other claims and tax information at www.dws.state.nm.us.

You can also contact a Customer Service Agent in the Unemployment Insurance Operations Center at 1-877-664-6984, Monday through Friday from 8:00 a.m. to 4:30 p.m.