• YouTube Twitter Instagram Facebook
  • Office Locations Contact Us

Haga clic aquí para ver Información para Trabajadores y Negocios Afectados por COVID-19

Information for New Mexicans Affected by COVID-19

Governor Michelle Lujan Grisham has declared a state of public health emergency in New Mexico as a result of the COVID-19 pandemic. All New Mexicans should follow best practices to minimize the risk of community exposure.

Latest Public Health Updates & Information

Latest State of New Mexico Updates & Information

Do you need assistance? Information for Individuals Experiencing Financial Hardship

Stay-At-Home Order in Effect - Click here for isolation guidance

Questions?
COVID-19 UI Header


Next Steps After Filing Your Claim

After you submit an initial claim, you will be sent a Notice of Initial Determination, which provides you with the following information:

  • Your weekly and maximum benefit amounts
  • The beginning date of your claim
  • Your wages that are to be used for computing UI claims benefits
  • The amounts of wages reported by each employer during each of the four specific quarters that are used for computation of UI benefits

You must certify weekly in order to receive benefits. You can certify online at www.jobs.state.nm.us 24 hours a day, 7 days a week, except during times of scheduled maintenance. You can also certify by calling the UI Operations Center at 1-877-664-6984 Monday-Friday, 7:00am-7:00pm.

If there is an issue surrounding the reason of separation from your employer or Unemployment Insurance eligibility requirements, your claim may require adjudication. The NMDWS adjudication unit will collect all necessary information about your claim, including your and your employer's statements, and a determination on your claim will be issued within 4-6 weeks.

If you have an outstanding issue or have filed an appeal, you may be able to continue to certify weekly until a determination is sent to you, depending on the specific issues on your claim. Please note that if a determination is issued or an appeal is decided not in your favor, you will be required to pay back any overpayments that may have occurred.

Frequently Asked Questions

Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file an unemployment claim:

Whether you file online or by phone, you will need the following information to file a new claim:

    • Social Security Number (SSN)
    • Mailing address and phone number(s) of employer(s) you worked for in last 18 months
    • The starting and ending dates of your last job (or jobs if more than one employer in last 18 months)
    • If you are a non-citizen, have your alien registration number and expiration date
    • If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing
    • Pencil and paper to write down questions and instructions

NMDWS is waiving the work search requirements until further notice. After you have applied for benefits, you must file a weekly certification for each week for which you are applying for benefits. Weekly certifications may be filed online or by phone.

If you need to file a new claim for benefits, you may do so Sunday-Friday, 24 hours a day, online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 7:00am-7:00pm.

If you have been directed to self-quarantined or are taking care of an immediate family member that is quarantined due to COVID-19, and you have a return to work date, the separation reason you would select on your claim is “Leave of Absence.” If you answer that it is paid leave of absence, you will be found ineligible for benefits because you are still receiving payment from your employer. If you answer that you are not receiving payment you will potentially be eligible to receive benefits.

If you do not have a return to work date, please select Discharged/Lack of Work due to COVID-19.

Certain questions within the questionnaire are dependent on the first answer you provide. If you say “yes” that your employer posted the information in the workplace about your right to file a claim, you should skip the next question. You would only complete the next question if you answered “no” to the question “Did you know you could file for benefits?” Read each question and instructions carefully when filling out questionnaires.

If you need to complete your weekly certification, you may do so any day of the week, 24 hours a day, online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 7:00am-7:00pm.

NMDWS is waiving the work search requirements until further notice. After you have applied for benefits, you must file a weekly certification for each week for which you are applying for benefits. Weekly certifications may be filed online or by phone.

The work search requirement is being waived until further notice. The department will advise claimants if the waiver will be extended beyond that time.

No, you do not need to be able and available as the work search requirement is being waived until further notice. The department will advise claimants if the waiver will be extended beyond that time.

When completing your weekly certification you do not need to report monies from the IRS Economic Impact Payment or from the NMDWS Self-Employed Stimulus Payment, as neither are considered reportable as income.

You can check what pending issue you have by logging into your unemployment insurance account, selecting the menu option “View and Maintain Account Information” and then select “Issues and Determinations”. Scroll down towards the bottom of your screen and you can see what is pending. Please be advised that the department adjudicates issues in the order they are received.

UPDATE: Under guidance from the U.S. Department of Labor, NMDWS will waive the “waiting week” for claimants who have applied for benefits since March 15th. By waiving the waiting week, claimants will receive an extra week of benefit payments to their accounts while allowing for new applicants to receive their benefits faster.

You may be eligible if the situations described below apply to you:

    • Employers may lay off some or all of their workforce as a result of the impact of COVID-19; for example, a restaurant that sees a significant reduction in business due to lack of customers dining out during this time, or an event facility that cancels all events until a later date, or bus drivers who are out of work due to temporary school closures.
    • Workers who are self-quarantined or directed to be quarantined, or who have immediate family who is quarantined.
    • Workers who have their hours reduced as a result of COVID-19.

In the event that you are unable to work because your child’s school or child care is closed for reasons related to COVID-19, you may be eligible for unemployment benefits. Quitting your job outright is not considered good cause to resign. An employee must take reasonable steps to preserve their employment, such as requesting an alternate schedule or a leave of absence. However, if the employer discharges the employee for making the request, the leave of absence is granted, or the employee’s hours are reduced, the employee may be eligible for benefits, if all other eligibility requirements are met.

Regardless if you were full-time or part-time and have your hours reduced you will be eligible for unemployment benefits as long as your earnings are under your weekly benefit amount. Please remember that all earnings must be reported on your weekly certifications at the time the wages were earned, not when they are paid.

Under New Mexico law quitting because of a medical concern is not considered good cause. The department encourages you to work with your employer to discuss options to limit your exposure.

If you have been asked to self-quarantined, are admitted into the hospital, or are caring for a family member who is quarantined as a result of COVID-19 you may apply for unemployment benefits.

Yes, if you are unable to work as a result of the schools being closed due to COVID-19 you may apply for unemployment insurance benefits.

Yes, you can file for unemployment insurance benefits if you have been separated as a direct result of COVID-19.

Drivers for Lyft and Uber are self-employed and may therefore apply for Pandemic Unemployment Assistance (PUA) benefits. Please refer to “Benefits for Self-Employed, Independent Contractors & Gig Economy Workers” FAQs below for more information.

The department does not deny anyone the right to file a claim for unemployment benefits. Asking someone to work without providing any payment is a violation of the law and you should submit a wage claim to the New Mexico Wage and Hour Bureau to receive payment for hours worked.

AmeriCorps members who were unable to complete their term of service due to COVID19 may be eligible for Pandemic Unemployment Assistance. For eligibility guidance, visit https://nationalservice.gov/documents/2020/cncs-general-questions. For more information about PUA and how to apply, review the FAQs on this page.

Pandemic Unemployment Assistance (PUA) is a new temporary federal program under the CARES Act that provides benefits to individuals who are not otherwise eligible for Unemployment Insurance.

  • You must be either unemployed or have hours reduced to fewer than 32 hours/week and must be earning less than the weekly amount of unemployment you receive.
  • You must not be eligible for regular Unemployment Insurance benefits. For example, those who are self-employed/business owners, independent contractors, 1099 and other gig-economy workers, and sole proprietors who do not pay unemployment premiums on their own income are generally not eligible to receive Unemployment Insurance benefits.
  • You are able to work and available to accept work except that the COVID-19 pandemic is preventing you from doing that.
  • You must provide an acceptable form of proof of earnings. Acceptable forms of proof include copies of income tax return forms such as a Form 1040. For a full list of acceptable forms, please refer to the FAQs.

Acceptable forms of proof of earnings include copies of income tax return forms such as the following:

  • Self-employed: Forms 1040; and schedules C, F, or SE
  • Partnerships: Forms 1040, 1065, and schedule F, K-1
  • Corporations: Forms 1040, 1120, 1120A, and schedule E, SE

Applying for PUA is a two-step process.

  1. First, apply for regular Unemployment Insurance benefits at www.jobs.state.nm.us to determine if your income is covered by the regular state Unemployment Insurance (UI) program. If determined ineligible for regular UI benefits, you will then be cleared to apply for PUA benefits.
  2. Once you are determined ineligible for regular benefits, you will be provided access to apply for PUA benefits through a link on your Unemployment Insurance Tax & Claims System homepage. 

The PUA benefit is based on your income from the 2019 tax year. You must provide proof of income via 1040 tax forms. The minimum weekly benefit amount is $169, while the maximum is $461.

  • Note that the weekly benefit amount does not include the $600 federal stimulus money called Federal Pandemic Unemployment Compensation (FPUC). The $600 is in addition to your weekly benefit amount and is also paid for any week that you receive a PUA payment. This additional $600 can be paid between the week beginning 03/29/2020 and the week ending 07/25/2020.

You may receive partial benefits if you are working fewer than 32 hours a week and earning less than the weekly benefit amount. You must report all hours worked and earnings, including tips, for the hours worked when you request payment of unemployment benefits.

If approved and after certifying (and if there are no other issues that require further review), you may be able to receive your first PUA payment within 3 business days through direct deposit or an existing Unemployment benefits debit card or within 11 business days if you request a new debit card.

Yes. Your PUA benefits can be backdated to the date that your employment was affected by the COVID-19 pandemic.

Yes. Claimants who are eligible to receive PUA benefits will also receive Federal Pandemic Unemployment Compensation (FPUC). The program became effective on March 29, 2020 and ends July 31, 2020. Eligible individuals will receive an additional $600.00 per week along with their weekly PUA benefits. There is no action required on the part of the claimant other than to continue to file their weekly certifications.

AmeriCorps members who were unable to complete their term of service due to COVID19 may be eligible for Pandemic Unemployment Assistance. For eligibility guidance, visit https://nationalservice.gov/documents/2020/cncs-general-questions. For more information about PUA and how to apply, review the FAQs on this page.

Federal Pandemic Unemployment Compensation (FPUC) provides individuals who are collecting UI benefits an additional $600 per week. The FPUC additional benefit will be paid on weeks of unemployment beginning March 29, 2020, and will end on July 25, 2020.

The Federal Pandemic Unemployment Compensation (FPUC) benefit will be paid on a weekly basis on eligible Unemployment Insurance weeks beginning March 29 and ending July 25, 2020. All claimants will receive these payments for weeks they are eligible for regular UI benefits.

No, if you are currently filing for benefits there is no additional action you need to take beyond filing your weekly certification.

No, there is no additional action you need to take beyond filing your weekly certification.

No, once the benefit becomes available you will receive it in the same way as you receive your traditional unemployment benefit via your preferred method of payment.

Claimants will start to see the Federal Pandemic Unemployment Compensation the week of April 20, 2020.

No, funds you receive as a result of this stimulus package will not impact your income eligibility as it is not considered earned income.

The Federal CARES Act enacted into law created a new program referred to as Federal Pandemic Unemployment Compensation (FPUC). This additional benefit is for eligible individuals who are receiving unemployment insurance benefits. The program became effective on March 29, 2020 and ends July 31, 2020. Eligible individuals will receive an additional $600.00 per week along with their regular weekly unemployment benefits. There is no action required on the part of the claimant other than to continue to file their weekly certifications.

Yes, benefits will be paid back to the week of March 29th. This means if an individual was laid off prior to March 29th the Federal Pandemic Unemployment Compensation (FPUC) of $600 will not be included in their back pay until the week starting March 29th.

Eligible individuals will receive an additional $600.00 per week along with their regular weekly unemployment benefits in one check.

Those individuals with a current overpayment will be eligible for a partial payment of 50% of the $600 of Federal Pandemic Unemployment Compensation (FPUC).

No, those individuals with a current fraud overpayment will not be entitled to any Federal Pandemic Unemployment Compensation (FPUC).

  • You are eligible for PEUC if:
  • You have exhausted all rights to regular state or federal benefits and your Benefit Year End date is after July 1, 2019;
  • You are not currently eligible for state or federal unemployment benefits; and
  • You are able and available to work and actively seeking work, except in instances where COVID-19 has made it not possible, including illness, quarantine, or "stay at home" orders.
  • You have exhausted your benefits when:
  • You are not eligible for regular UI benefits because you have received the maximum amount of these benefits available to you based on your employment or wages during your base period; OR
  • Your benefit year ended on or after July 1, 2019.

If you currently have an open UI claim, there is nothing for you to do other than continue filing your weekly certification. You cannot apply for any UI programs in advance, so you must wait for the week after your benefits are exhausted to apply for PEUC.

If you have exhausted the maximum amount of regular UI benefits available to you and are unable to file a new claim until your current benefit year expires, you will be eligible for up to 13 weeks of additional benefits through the PEUC program. When you log in to your claim there will be an option on the left navigation that says “Apply for Federal Extension Benefits.”

If you remain totally or partially unemployed when your benefit year ends, you must file a new application for regular UI before your PEUC application can be considered.

Eligible individuals will receive the same amount of Unemployment Insurance benefits as the previous weeks they received. They will also receive Federal Pandemic Unemployment Compensation (FPUC), an additional $600 to their weekly benefits up until July 25, 2020 (Max. $1,061 in New Mexico).

Yes. All individuals collecting any type of UI, including PEUC, will receive $600 per week from the Federal Pandemic Unemployment Compensation (FPUC) program, in addition to their weekly benefits as calculated. FPUC payments will end July 25, 2020. These payments will be backdated for eligible individuals.

In general, individuals collecting regular UI are eligible for 26 weeks of benefits. If you are still unemployed after 26 weeks, you may be eligible for up to 13 additional weeks of benefits through PEUC.

No. However, depending on when you last reported income, you may be eligible for Pandemic Unemployment Assistance (PUA), which provides benefits to those individuals who do not have enough wages in their base year to file a regular UI claim. Please visit our PUA FAQs to find out more.

The PEUC program provides eligible individuals with up to 13 additional weeks of benefits when you have exhausted your regular UI. You may be eligible for at up to 39 total weeks of benefits.

PEUC is not payable for any week of unemployment ending after December 31, 2020.

If you haven’t submitted your claim, the system will allow you to modify any information you have already entered on your claim. If you want to add another employer and have already submitted your claim, you must call the Operations Center at 1-877-664-6984, Monday through Friday, 7:00am – 7:00pm.

If you want to add a dependent and have already submitted your claim, go to your Home Page, select “View and Maintain Account Information” from the left-side menu, in the drop-down menu, select “Dependent Information” option and then add the dependent(s) on the screen provided.

If you want to change from debit card to direct deposit (or vice versa), go to your Home Page, select “View and Maintain Account Information” from the left-side menu, from the drop-down menu select “Payment Method Options and Tax Information.” From the Payment Methods Options and Tax Information, select the “Edit” button and make your change.

First, you will need to make sure your internet browsers are closed. From the email you received, select the link to reset password. You must physically type in the temporary password (rather than copy and paste) from the email you received and then the system should allow you to change the password.

Yes, your old account is still available. If the error message is on the Unemployment Insurance Tax & Claims System, type in your Social Security Number (SSN) and then select “Forgot Password.” If the error message is on your “My Workforce Connection” account, select “Forgot Username/Password” and follow the prompts.

If you had an unemployment insurance claim prior to 2013 and have never logged into it online, enter your SSN and the last four digits of your SSN as your password. You will then be prompted to set up a password. Once your new password is set up, it will take you back to the login screen to enter in your SSN and new password.

If you have previously logged in but do not remember your password, please enter in your SSN and then select “forgot password”.

No. Unemployment Insurance benefits are funded by an employer tax. It is against the law for employers to deduct unemployment taxes from your wages.

Use this helpful tool to find answers to frequently asked questions about letters you may receive.

UPDATE: Under guidance from the U.S. Department of Labor, NMDWS will waive the “waiting week” for claimants who have applied for benefits since March 15th. By waiving the waiting week, claimants will receive an extra week of benefit payments to their accounts while allowing for new applicants to receive their benefits faster.

To close your claim, all you need to do is stop certifying. There is no need to call or notify the department.

No, you would not be eligible to receive payment if you are serving compensable weeks due to a prior fraud determination until all compensable weeks are served.

Log in to your online account (www.jobs.state.nm.us) regularly to check for any correspondence from the department. You will remain responsible for any communication from NMDWS including requests for information and responses to notices of determination, hearings or decisions issued by the Department.

Starting Wednesday, April 8, 2020, the Unemployment Insurance Operations Center has implemented extended hours. The Operations Center will open at 7am and take calls until 7pm.

The department continues to strongly encourage anyone with internet access to apply and complete weekly certifications using our website at www.jobs.state.nm.us.

If the system has reached the maximum calls in the regular queue and the call back telephone queue, the system has no other option than to hang up. We apologize for the system issues, but due to the large volume of calls received each day the system is working at capacity.

Pandemic Emergency Unemployment Compensation (PEUC) provides an additional 13 weeks of benefits to individuals who have exhausted their regular state Unemployment Insurance claim (26 weeks) with a benefit year that ended on or after July 1, 2019. There are two ways to apply for PEUC, by calling 1-877-664-6984, Monday-Friday, 7am to 7pm, or online by logging in to your account at www.jobs.state.nm.us and selecting "Apply for Federal Extension Benefits" from the left navigation.

It can take up to 3 business days from the time your online Unemployment Insurance claim shows a payment was made for that payment to be reflected in your bank account or on your debit card.

When you file your claim, your weekly benefit amount will be based on the 2019 quarter in which you earned the most, rather than being based on your hourly wage rate.

Claimants in New Mexico may receive up to $461 per week, based on the 2019 quarter in which they earned the most. This is separate from the Federal Pandemic Unemployment Compensation (FPUC). Claimants may also receive $25 for up to 2 qualified dependents under the age of 18.

If the separation is a layoff (lack of work), the employer does not need to respond during this crisis. If the separation is any other type, the employer will need to respond.

If the Department receives a rejection or return on a direct deposit account for any reason, it will result in a paper check being issued to you by mail. There are many reasons why this could happen, including, but not limited to, the following: Wrong account number or routing number provided; Closed account; Bank closed account due to overdraft fees; Bank rejected payment; Name on payment did not match the name associated with the bank account. Once the Department receives the reject payment file back from the bank, usually in 3-5 days, the system will automatically send out a paper check. You may receive a call from the Department requesting you to correct your direct deposit information online. Please note that we cannot take this information over the phone. You may also receive notification of the rejected payment directly from your bank. If you do not have a valid bank account you will be placed on the debit card payment method.

You can check the status of your payment online by clicking on the “Payment History” link from your Unemployment Insurance claim homepage.

  • If it shows “Submitted,” you have certified for that week and it is waiting to move to “Paid” status.
  • If it shows “Paid,” it has been sent to the bank.

There are several reasons you may not see your benefit payment in your account, such as:

  • The payment was rejected or was returned by your bank.
  • There are outstanding issues on your claim that might be holding payment and are waiting to be resolved by our adjudication team.
  • It can take up to 3 business days for a payment to reach your account after payment is submitted.
  • If you changed your account the day you certified, the payment may have posted to your previous direct deposit account.

Per our agency security rules and requirements, we do not accept any type of pre-paid brand accounts, including pre-paid bank accounts or pre-paid debit cards, to be used as a direct deposit account for claims. If you would like to use direct deposit as your payment method, you must have an account using a valid, known FDIC/NCUA approved routing number. If you do not have a valid, known routing number, you will be sent a debit card as your payment method.

If your account number is entered incorrectly, is not known, or is not on the FDIC/NCUA approved routing number list, it will go to the routing number workflow and this payment method will be researched by a member of the NMDWS fraud team. You will be mailed paper checks while the investigation takes place. If it is determined to be valid bank it will be added to the approved list and you may begin to use this as the direct deposit account. If it is an unknown or new pre-paid product, it will be added to the blocked list and you will be placed on the debit card if there is no other valid direct deposit account to be used.

You can change your payment method at any time by accessing your Unemployment Insurance Tax & Claims System account online at www.jobs.state.nm.us. Once you log in, click the umbrella icon for Unemployment Insurance Benefits, then select “Manage Account” and then “Payment Method.” Then select the payment option you would prefer. We recommend that if you are changing your payment method, do so 24 hours prior to completing your weekly certification to allow our system time to update before sending out the payment. Please note that Department staff do not have access to assist with entering any direct deposit account information. Department staff can only update your payment method to the debit card.

If you have elected to receive a debit card for your Unemployment Insurance benefits, please be advised that the current processing and arrival time for new debit cards is 7-14 calendar days.

If you have questions regarding ordering a new card, checking the status of a replacement card, debit card account balance questions, or need to Pin/Activate the card please contact the New Mexico Debit Card Customer Service Center at 1-866-898-2213. Support is open 24 hours a day, 7 days a week. You may also log in to the debit card website at EPPICard.com to manage your debit card account. If you need assistance setting up your account on EPPICard.com, have been locked out of your account, or need help with the website password, please contact the New Mexico Debit Card Customer Service Center at 1-866-898-2213 for assistance.

To order a new card or check the status of your card, you may do so without waiting on hold to speak to someone when you call the New Mexico Debit Card Customer Service Center. You will be asked to verify your identity before a card will be sent and can do this by entering in the card number. If you do not know the card number, you can use your Social Security Number or your date of birth to authenticate.

There is a $15.00 fee for replacement debit cards, and you can request for your new card to be expedited 2 days arrival via FedEx or UPS, depending on your area of the state. Please note that we cannot expedite cards to any PO box addresses. These can be sent via USPS Priority Mail, however, there is no guaranteed delivery date.

No. Per banking regulations, once the money is deposited to the debit card, we cannot remove it for any reason other than fraud. You will need to use the card to access any funds deposited there.

Your date of birth may not have been entered correctly on your claim. Please contact the Department to have this updated by calling 1-877-664-6984 or by emailing ui.claims@state.nm.us.

NMDWS staff do not have any access to the debit card accounts. Please contact the New Mexico Debit Card Customer Service Center at 1-866-898-2213. Support is open 24 hours a day, 7 days a week. You may also log in to the debit card website at EPPICard.com to manage your debit card account.

New Mexico One-Time, Self-Employed Stimulus Payment (SESP) - Applications now closed

Video Tutorials

Filing a Weekly UI Certification

Filing a Weekly PUA Certification

  • Become an application

    Developer

    Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team. May supervise computer programmers.

  • Do you want to become a

    Plumber?

    Assemble, install, alter and repair pipelines or pipe systems that carry water, steam, air or other liquids or gases. May install heating and cooling equipment and mechanical control systems.

  • Do you want to become an

    Ironworker?

    Raise, place and unite iron or steel girders, columns and other structural members to form completed structures or structural frameworks. May erect metal storage tanks and assemble prefabricated metal buildings.

  • Do you want to become an

    Electrician?

    Perform preliminary work with the material and tools of the trade; residential and commercial rough wiring and finish work including the installation of various kinds of wires, cables and conduits per the National Electrical Code; industrial lighting and service installation; motors controls and installation including emergency generators, relays and timing devices.

Can't find what you're looking for?

Contact us and we'll do our best to answer your questions.