Next Steps After Filing Your Claim
After you submit an initial claim, you will be sent a Notice of Initial Determination, which provides you with the following information:
- Your weekly and maximum benefit amounts
- The beginning date of your claim
- Your wages that are to be used for computing UI claims benefits
- The amounts of wages reported by each employer during each of the four specific quarters that are used for computation of UI benefits
You must certify weekly in order to receive benefits. You can certify online at www.jobs.state.nm.us 24 hours a day, 7 days a week, except during times of scheduled maintenance. You can also certify by calling the UI Operations Center at 1-877-664-6984 Monday-Friday, 7:00am-7:00pm.
If there is an issue surrounding the reason of separation from your employer or Unemployment Insurance eligibility requirements, your claim may require adjudication. The NMDWS adjudication unit will collect all necessary information about your claim, including your and your employer's statements, and a determination on your claim will be issued within 4-6 weeks.
If you have an outstanding issue or have filed an appeal, you may be able to continue to certify weekly until a determination is sent to you, depending on the specific issues on your claim. Please note that if a determination is issued or an appeal is decided not in your favor, you will be required to pay back any overpayments that may have occurred.