If you apply for Unemployment Insurance (UI), you will be asked whether you want to receive your benefits by direct deposit or debit card.
If you apply over the phone, you will automatically receive your benefits via debit card unless you had a previous claim and you received them by direct deposit.
Direct Deposit is an electronic transfer of your weekly Unemployment Insurance benefit payments into your bank checking account. It offers increased convenience and allows you to access your funds via your own bank account. You can have your benefits electronically deposited into your checking account as long as your financial institution participates in the direct deposit program.
You will have the option to begin or cancel direct deposit or update your bank information after you login to your claimant homepage from the New Mexico Unemployment Insurance Tax & Claims System. The system can be accessed 24 hours a day, seven days a week. To sign up for direct deposit you will need your bank account number and the bank routing number.
If you choose to cancel direct deposit, you will receive your funds via debit card.
If you do not choose to have your benefits direct deposited, you will receive your Unemployment Insurance benefits payments on a debit card. The card is mailed to you and comes with information on how to use it. A debit card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments.
The in-network ATM service provider is Allpoint. There are unlimited in network ATM withdrawals for no fee.
Out-of-network will have a $1.20 fee associated. A listing of Allpoint ATMs is
Claimants will be able to register their new card online at https://www.GoProgram.com
or by downloading the Way2Go mobile app starting April 30, 2022.
Customer service for the Way2Go Card is available at 1-844-309-5657.
Notice of transition from Wells Fargo EPPICard to Comerica Way2Go Card
The department has transitioned from the Wells Fargo EPPICard to Comerica Way2Go Card. The Way2Go Card features a chip that will provide additional security when making transactions at stores or ATMs.
Active claimants who previously had a Wells Fargo EPPICard and a balance were automatically transferred to a new Way2Go Card on June 22, 2022.
If you no longer have an active claim and did not spend, request a withdraw, or transfer any remaining balance from your EPPICard prior to June 15, 2022, the balance was moved to State Unclaimed Property.
Frequently Asked UI Benefit Payment Questions
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