How do I file an unemployment claim? Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file an unemployment claim: ONLINEYou can file your new (initial) UI claim online at www.jobs.state.nm.us.Get connected to online services today! ¡Conéctese a los servicios en línea hoy! - PDF1-877-664-6984 TOLL-FREE TELEPHONEYou can also file over the phone by calling 1-877-664-6984. After following the automated prompts, your call will be transferred to a Customer Service Agent (CSA) who will complete your claim. The UI Operations Center is currently open 8:00am-4:30pm.