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What are the benefits of using SIDES or SIDES E-Response?

SIDES and SIDES E-Response give employers and TPAs an electronic way to simplify and streamline responses to UI information requests, saving time and money by:

  • Eliminating delays related to paper mail delivery and allowing more time to gather information and respond timely.
  • Ensuring more complete information is provided through standard edits, validations and business rules, reducing time-consuming follow up phone calls.
  • Reducing paper handling, staff time and postage costs.

As a result, improper payments are prevented, and UI tax rates are kept as low as possible.

Who developed SIDES and SIDES E-Response and why?

SIDES and SIDES E-Response were developed through a strategic partnership between the USDOL and state UI agencies to improve the UI information exchange process, reduce instances of improper UI payments and save employers and TPAs time and money.

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