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How does an employer or TPA determine which option is best suited for its business?

IDES E-Response is best suited for employers or TPAs with a limited number of annual UI claims. It requires only a working internet connection and an employee who will enter the needed information. SIDES is best suited for larger employers facing many potential UI claims throughout the year. It provides a more automated data exchange interface between employers’ and TPAs’ IT systems and state agency networks.

The New Look of the Unemployment Insurance Tax & Claims System

We’ve made some changes to the Unemployment Insurance Tax & Claims System! The New Mexico Department of Workforce Solutions (NMDWS) announces the fresh new look of the Unemployment Insurance Tax & Claims System that will be live tomorrow on Friday, September 2nd

How do I access online claims options? What are the online options?

To access the online options you must go to the New Mexico Workforce Connection online system at www.jobs.state.nm.us. In order to access the UI Tax & Claims system you must first log in to the New Mexico Workforce Connection Online system. Once you are logged in click on "Unemployment Insurance" located under the Quick Menu on the left. A pop up window will open with login information for the UI Tax & Claims system.

NOTE: If you do not see the screen appear, make sure you have disabled your pop-up blocker from your internet settings. once you have disabled the pop-up blocker, click on "Unemployment Insurance" again and the login screen should appear. 

If you have never applied for benefits from New Mexico before click on "Apply for Benefits in the top left of the pop-up screen. If you already have an account, log in with your Social Security Number (SSN) and password. If you had a claim with the New Mexico Department of Workforce Solutions in the past that required the use of a four digit PIN and have not created an account online, enter your Social Security Number and four-digit Telephone Claims/Certification PIN (in the password box) and select "Login." This will prompt you to create a new password.

The UI Tax & Claims system online options include:

  • Check payment Status
  • Change payment method (from direct deport to debit card and vice versa)
  • View your tax information (1099G)
  • Certify for benefits
  • View an appeals decision
  • View correspondence

How do I get my benefits after I completed filing my claim?

After you have applied for and have been determined eligible for benefits, a weekly certification or "Request Benefit Payment" must be filed for each week for which you are applying for benefits. You must submit your weekly certifications on time, and you can certify Sunday through Friday of each week.

Please Note: The first eligible week of any new claim is a "waiting week." You will not receive benefits for this week and it is not included in your weeks of payment.

Your certifications can be filed through the online system at www.jobs.state.nm.us (4:00 a.m. to 9:00 p.m. Sunday through Friday) or by calling 1-877-664-6984 using a touch-tone telephone. Customer Service Agents (CSAs) are available in the UI Operations Center, 8:00 a.m. to 4:30 p.m. Monday through Friday.

If you have an outstanding issue or an appeal, you should continue to certify weekly until a determination is sent to you. If you are cleared for benefits, you will be paid for all weeks certified (except for the "waiting week").

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