After you have applied for and have been determined eligible for benefits, a weekly certification or "Request Benefit Payment" must be filed for each week for which you are applying for benefits. You must submit your weekly certifications on time, and you can certify Sunday through Friday of each week.
Please Note: The first eligible week of any new claim is a "waiting week." You will not receive benefits for this week and it is not included in your weeks of payment.
Your certifications can be filed through the online system at www.jobs.state.nm.us (4:00 a.m. to 9:00 p.m. Sunday through Friday) or by calling 1-877-664-6984 using a touch-tone telephone. Customer Service Agents (CSAs) are available in the UI Operations Center, 8:00 a.m. to 4:30 p.m. Monday through Friday.
If you have an outstanding issue or an appeal, you should continue to certify weekly until a determination is sent to you. If you are cleared for benefits, you will be paid for all weeks certified (except for the "waiting week").