NMDWS Cracks Down on Improper Unemployment Insurance Payments

State now leads the nation in reducing improper UI payments

(Albuquerque, NM) – The New Mexico Department of Workforce Solutions (NMDWS) has cut the state’s improper Unemployment Insurance payment rate by more than half – the highest drop in the country.  Between fiscal years 2011 and 2012, New Mexico’s improper payment rate fell from nearly 24% to under 11%. NMDWS also cut the UI fraud rate as well, from around 6% in FY2011 to around 5% in FY2012.

“I am so proud that our Department of Workforce Solutions is a national leader in reducing fraud and improper payments in state unemployment insurance programs,” said Governor Susana Martinez. “The progress NMDWS has made since the beginning of our administration is a testament to our commitment to cracking down on fraud and strengthening New Mexico’s UI program for businesses and workers.”

Cabinet Secretary Celina Bussey said the decreases in the improper payment and fraud rates are just the beginning of a new trend that will see these rates decline even lower. “We have many more initiatives planned for 2013 that will further strengthen the integrity of New Mexico’s Unemployment Insurance program and ensure that critical UI payments go to those who truly qualify for them.”

New Mexico to Launch Integrated UI System January 6, 2013

NMDWS announces official go-live date for new UI tax and claims system

(Albuquerque, NM) – The New Mexico Department of Workforce Solutions (NMDWS) announced that the department will officially launch the new, fully-integrated Unemployment Insurance system on January 6, 2013 and will be the first state in the country to simultaneously launch a tax and claims system. States have launched claims systems as quickly as 51 months, and others have launched separate tax systems within 24 months.  New Mexico will launch an integrated system that will meet the high standards and needs of all of the department’s customers within a 36-month timeframe.

Changes to the 1-877-664-6984 Unemployment Insurance Self-Service Options

NMDWS announces changes to the weekly certification options for UI claimants

(Albuquerque, NM) – The New Mexico Department of Workforce Solutions (NMDWS) announced changes to the weekly certification option on the 1-877-NM-4-MYUI (1-877-664-6984) toll-free number effective Sunday, November 25, 2012. As part of the implementation phase of the new Unemployment Insurance (UI) system, the option to certify via 1-877-664-6984 will only be available Monday through Saturday. There will not be an option to certify for weekly benefits on Sundays via 1-877-664-6984; however, individuals can also certify seven days a week via the web at www.dws.state.nm.us on Sundays from 3 a.m. to 7:00 p.m. and Mondays through Saturdays from 3 a.m. to 8:00 p.m.

“We are currently working on reaching out to individuals certifying for UI benefits to explain the changes to the 1-877-664-6984 self-service options and to stress the Sunday certification option via the web at www.dws.state.nm.us,” said Cabinet Secretary Celina Bussey. “Encouraging UI claimants to use the online system allows us to maximize the new functionality and potential of the online UI system coming in January.”

New Look and Functionality for Online Jobs System

NMDWS Integrates Reemployment and Unemployment Services
(Albuquerque, NM) – The New Mexico Department of Workforce Solutions (NMDWS) will launch the redesigned New Mexico Workforce Connection online system (www.jobs.state.nm.us) as the single portal for reemployment and unemployment services in New Mexico. As of Saturday, October 20, 2012, all Unemployment Insurance (UI) claimants accessing claim information, applying for benefits, and certifying online will log in first to the New Mexico Workforce Connection system (www.jobs.state.nm.us) and then can log into the UI Claims system located in various locations, including on the left-hand side of the page under “Unemployment Insurance.” UI claimants will be required to maintain usernames and passwords for both the online jobs system and the UI claims system.

New Mexico Awarded Over $5.2 Million for UI Integrity

NMDWS receives USDOL grant to bolster overpayment and fraud prevention efforts

(Albuquerque, NM) – The New Mexico Department of Workforce Solutions (NMDWS) announced that the department will receive $5,217,504 in additional grant funding from the U.S. Department of Labor (USDOL) to not only continue efforts to address Unemployment Insurance (UI) program integrity but to take the lead on one of three consortium projects in the country and expand the use of reemployment assessments to assist the long-term unemployed. New Mexico received the fifth highest grant out of more than $191 million awarded to 30 states, the District of Columbia, Puerto Rico, and the Virgin Islands.

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