How do I file a new claim or certify online?

You can file your new (initial) Unemployment Insurance (UI) claim online by going to the New Mexico Workforce Connection online system at

Computers are available at your local New Mexico Workforce Connection Centers and local libraries. Our UI Tax & Claims system is available to take initial claims and weekly certifications from 4:00 a.m. to 9:00 p.m. Sunday through Friday. Please allow at least 30 minutes to file an online claim prior to system down time.

All individuals applying for and receiving unemployment benefits are required to log into the New Mexico Workforce Connection Online System ( in order to access the UI Tax & Claims system. Individuals will be required to maintain usernames and passwords for both the online jobs system ( and the UI Tax & Claims system.  

You can also file by phone by calling the toll free number 1-877-664-6984. After following the automated prompts, your call will be transferred to a Customer Service Agent (CSA) who will assist you with completing your claim. Our UI Operations Center is open from 7:00 a.m. - 6:30 p.m., Monday through Friday. *Starting September 8th hours will be 7:00am-5:00pm

How do I file a new Unemployment Insurance (UI) claim? What information do I need?

Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file:

Whether over the internet or by telephone, you will need the following information to file a new claim:

  • Social Security Number (SSN) 
  • Mailing address and phone number(s) of employer(s) you worked for in last 18 months
  • The starting and ending dates of your last job (or jobs if more than one employer in last 18 months)
  • If you are a non-citizen, have your "A" number (Alien Registration Number) and expiration date
  • If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing
  • Pencil and paper to write down questions and instructions
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