Why was this letter sent to me?
This letter is sent to let you know that there were problems with the payment you may have tried to submit.
What does this letter mean?
This letter means that the bank may have rejected your payment and that you should resubmit your payment.
What do I do next?
You should go online to www.dws.state.nm.us and log in to your account to resubmit your payment in order to prevent interest charges.
Where am I in the claims or tax process?
You are in the process of making payments to the department.
Who should I contact if I have any questions?
You can access your employer account online as well as other claims and tax information at www.dws.state.nm.us.
You can also contact a Customer Service Agent in the Unemployment Insurance Operations Center at 1-877-664-6984, Monday through Friday from 8:00 a.m. to 4:30 p.m.