How do I file an unemployment claim? Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file an unemployment claim: ONLINE You can file your new (initial) UI claim online at www.jobs.state.nm.us. Get connected to online services today! ¡Conéctese a los servicios en línea hoy! - PDF 1-877-664-6984 TOLL-FREE TELEPHONE You can also file over the phone by calling 1-877-NM-4-MYUI(1-877-664-6984). After following the automated prompts, your call will be transferred to a Customer Service Agent (CSA) who will complete your claim. The UI Operations Center is currently open 7:00am-5:00pm.