My claim says that it still has pending issues. How do I see what is still pending? You can check what pending issue you have by logging into your unemployment insurance account, selecting the menu option “View and Maintain Account Information” and then select “Issues and Determinations”. Scroll down towards the bottom of your screen and you can see what is pending. Please be advised that the department adjudicates issues in the order they are received.
Do I need to certify for benefits at the beginning of the week? If you need to complete your weekly certification, you may do so any day of the week, 24 hours a day, online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 8:00am-4:30pm.
When filling out my initial claim, I requested a backdate. It asked me to fill out a questionnaire, but I get an error message. Why? Certain questions within the questionnaire are dependent on the first answer you provide. If you say “yes” that your employer posted the information in the workplace about your right to file a claim, you should skip the next question. You would only complete the next question if you answered “no” to the question “Did you know you could file for benefits?” Read each question and instructions carefully when filling out questionnaires.
Do I need to apply for benefits at the beginning of the week? If you need to file a new claim for benefits, you may do so Sunday-Friday, 24 hours a day, online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 8:00am-4:30pm.
Do I need to complete work searches? You must be able, available, and actively seeking work each week you certify for Unemployment Insurance benefits with a minimum requirement of verifying at least two work searches occurred. For more information on work search requirements go to https://www.dws.state.nm.us/Work-Search-Requirement-Information.