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What is SIDES?

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Employers and third-party administrators (TPAs) are all too familiar with the challenges associated with responding to paper-based unemployment insurance (UI) information requests. The State Information Data Exchange System (SIDES) and SIDES E-Response are designed to make it easier and more efficient for employers and TPAs to respond to UI information requests.

What are SIDES and SIDES E-Response?
SIDES and SIDES E-Response are web-based systems available to employers and TPAs – free of charge – that provide a secure, electronic and nationally-standardized format to respond to UI information requests. SIDES is designed for employers and TPAs that typically deal with a large volume of UI information requests, while SIDES E-Response is for employers with a limited number of UI claims throughout the year.

What are the benefits of SIDES and SIDES E-Response?
SIDES and SIDES E-Response have the potential to significantly improve the UI information exchange process. While the best option depends on the specific needs of an employer, both systems offer significant benefits:

  • Saves time and money
  • Available for FREE
  • Reduces staff time
  • Reduces paper work
  • Helps keep UI rates as low as possible by reducing overpayments
  • Provides an electronic, nationally standardized data format
  • Includes data checks to ensure the exchange of complete and valid information
  • Provides tools for a healthier bottom line

We invite you to read more about SIDES and SIDES E-Response, and learn how both systems can help your company reduce paper work while saving time and money.

Additional information is available at https://info.uisides.org or in the SIDES E-Response User Guide (PDF).

Developed through a strategic partnership between the U.S. Department of Labor (USDOL) and state unemployment insurance (UI) agencies, the State Information Data Exchange System (SIDES) and SIDES E-Response offer employers and third-party administrators (TPAs) –free of charge – a secure, electronic and nationally-standardized format to better anticipate and supply the data needed for responding to UI information requests, reduce follow-up phone calls and streamline UI response processes.

SIDES E-Response is a website that provides an easy and efficient way to respond to UI information requests from state UI agencies. SIDES is a more automated data-exchange interface between employers’ IT systems and SIDES. It is designed for employers and TPAs that typically deal with a large volume of UI information requests and is especially helpful to those employers and TPAs that operate in multiple states.

SIDES and SIDES E-Response are available free of charge to every employer and TPA in any state implementing the SIDES and SIDES E-Response systems. As of September 30, 2012, 42 states will be using SIDES and SIDES E-Response. To find out if your state is participating, please visit http://info.uisides.org

SIDES and SIDES E-Response give employers and TPAs an electronic way to simplify and streamline responses to UI information requests, saving time and money by:

  • Eliminating delays related to paper mail delivery and allowing more time to gather information and respond timely.
  • Ensuring more complete information is provided through standard edits, validations and business rules, reducing time-consuming follow up phone calls.
  • Reducing paper handling, staff time and postage costs.

As a result, improper payments are prevented, and UI tax rates are kept as low as possible.

SIDES and SIDES E-Response were developed through a strategic partnership between the USDOL and state UI agencies to improve the UI information exchange process, reduce instances of improper UI payments and save employers and TPAs time and money.

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