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Pandemic Unemployment Assistance (PUA) under the CARES Act was available for 39 weeks and is not determined by balance. If you exhausted all 39 weeks but still have a balance, your claim will be exhausted. If you did not exhaust your weeks prior to December 27, 2020, you can reopen your claim to continue certifying for remaining weeks. If you have exhausted your PUA benefits and your claim is inactive, you will receive a “Reopen Claim” link on your claimant homepage. You may qualify to receive up to 11 additional weeks of benefits under the Continued Assistance Act.

Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file:


Whether over the internet or by telephone, you will need the following information to file a new claim:

  • Social Security Number (SSN) 
  • Mailing address and phone number(s) of employer(s) you worked for in last 18 months
  • The starting and ending dates of your last job (or jobs if more than one employer in last 18 months)
  • If you are a non-citizen, have your "A" number (Alien Registration Number) and expiration date
  • If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing
  • Pencil and paper to write down questions and instructions
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