ATTENTION: All COVID-19 related federal unemployment programs (FPUC, PUA, PEUC, PEUC-A, MEUC) expired on September 4, 2021. Federal-State Extended Unemployment Benefits (FDEB1 and FDEB2) have also expired, regardless of remaining weeks or benefit balance. 

If your account is on hold or has a pending issue, continue to complete your weekly certifications and look for any correspondence that may be sent to your “View Correspondence” or “My Inbox” on your online account. If you are approved for benefits, you will receive a lump sum payment for all weeks you were eligible and certified for.

Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file:

Whether over the internet or by telephone, you will need the following information to file a new claim:

  • Social Security Number (SSN) 
  • Mailing address and phone number(s) of employer(s) you worked for in last 18 months
  • The starting and ending dates of your last job (or jobs if more than one employer in last 18 months)
  • If you are a non-citizen, have your "A" number (Alien Registration Number) and expiration date
  • If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing
  • Pencil and paper to write down questions and instructions

You can file your new (initial) Unemployment Insurance (UI) claim online by going to the New Mexico Workforce Connection online system at

Computers are available at your local New Mexico Workforce Connection Centers and local libraries. Our UI Tax & Claims system is available to take initial claims and weekly certifications from 4:00 a.m. to 9:00 p.m. Sunday through Friday. Please allow at least 30 minutes to file an online claim prior to system down time.

All individuals applying for and receiving unemployment benefits are required to log into the New Mexico Workforce Connection Online System ( in order to access the UI Tax & Claims system. Individuals will be required to maintain usernames and passwords for both the online jobs system ( and the UI Tax & Claims system.  

You can also file by phone by calling the toll free number 1-877-664-6984. After following the automated prompts, your call will be transferred to a Customer Service Agent (CSA) who will assist you with completing your claim. Our UI Operations Center is open from 7:00 a.m. - 6:30 p.m., Monday through Friday. *Starting September 8th hours will be 7:00am-5:00pm

The last payable week for all federal extensions, referred to as Extended Unemployment Compensation (EUC) benefits or tiers, ended December 28, 2013. Unless Congress passes another law, no federal extended benefits can be paid for any weeks that an individual is unemployed following the week ending date of December 28, 2013, even if there is a balance on their federal extension claim. Any Congressional action or updates about federal extensions will be posted on our website

The New Mexico Department of Workforce Solutions mails all Unemployment Insurance 1099 tax information by the last day of January each year. Individuals can access copies of 1099 forms by logging into the UI Tax & Claims System (, available 24 hours a day, seven days a week.

 If you have a 1099 discrepancy, call the UI Operations Center at 1-877-664-6984, Monday through Friday, 7a.m. - 4:30p.m..

As of July 3, 2011, all claimants enrolled in school must be able, available, and actively seeking work (this does not apply to those enrolled in an approved department training such as Workforce Innovation and Opportunity Act or Trade Adjustment Assistance training) and must submit a student questionnaire to NMDWS. Our adjudication unit will process all information, determine your eligibility, and issue a determination within the standard adjudication processing time of 4-6 weeks.

Please note: All students (other than those in approved department training, such as WIOA or TAA) will be required to conduct work searches. Maintain records of your work searches, and work searches are subject to verification by NMDWS.

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