Workforce Solutions Extends Hours of Unemployment Insurance System Availability

Online system will be available from 4 a.m. to 7 p.m. Sunday-Friday

(Albuquerque, NM) - The New Mexico Department of Workforce Solutions (NMDWS) has extended the hours that the new Unemployment Insurance (UI) Tax & Claims System is available for approximately 23,000 claimants and 45,000 employers across the state. The online system will now be available Sunday through Friday from 4 a.m. to 7 p.m.

Every week, nearly half of all the UI claims filed and 70 percent of certifications for benefits are filed via the online system. In addition, over 35,000 employers have activated their accounts in the system and can now take advantage of self-service online functionality including electronically filing wage reports and viewing notices of claim filings.

“We have monitored the percentage of individuals and employers accessing the UI system since the launch just three months ago,” said Cabinet Secretary Celina Bussey. “Increasing the time that someone can log in to the system, particularly adding an hour in the evenings, will allow additional time to access the system and more opportunity for those who need to view their account, update information, or check the status of a claim.”

The online UI Tax & Claims System will be available Sunday through Friday from 4 a.m. to 7 p.m. The system can be accessed through the main NMDWS website at www.dws.state.nm.us, or individuals can go directly to the New Mexico Workforce Connection site at www.jobs.state.nm.us. The hours for the UI Operations Center, for those who need to speak to a Customer Service Agent, will remain the same from 8 a.m. to 4:30 p.m., Monday through Friday. The UI Operations Center can be reached via the 1-877-NM-4-MYUI (1-877-664-6984) toll-free number.

Additional information about the new UI Tax & Claims System and the New Mexico Department of Workforce Solutions is available at www.dws.state.nm.us. For the latest announcements and updates, follow NMDWS on Twitter (twitter.com/NMDWS) and the official YouTube channel (youtube.com/user/nmdws).

NMDWS Waives Penalties and Interest for Late 4th Quarter Taxes, Reports

(Albuquerque, NM) - The New Mexico Department of Workforce Solutions (NMDWS) today announced that it will waive penalties and interest for employers who are unable to file 4th quarter wage reports and tax payments by the January 31st deadline because of delays contacting the Unemployment Insurance (UI) Operations Center.

NMDWS Addresses Employer Accounts, Federal Extensions, Claims Processing, and Access Information

(Albuquerque, NM) - The New Mexico Department of Workforce Solutions (NMDWS) today reported that it has paid out nearly $17 million in Unemployment Insurance (UI) claims, processed over 75,000 weekly certifications for benefits, and enabled over 15,500 employers and third party administrators (TPAs) to electronically file wage reports since it launched a new integrated UI tax and claims system on January 6, 2013

New Mexico Successfully Launches New Unemployment Insurance Tax & Claims System

(Albuquerque, NM) –The New Mexico Department of Workforce Solutions (NMDWS) this week successfully launched a new Unemployment Insurance (UI) system, marking the first time any state has simultaneously launched an integrated UI tax and claims system.

In just two days, the new system has already paid out $4 million in UI claims, certified over 17,000 people for their weekly benefits, helped over 22,000 customers open self-service online accounts, and enabled nearly 1,000 employers to electronically file wage reports, some for the first time.

Governor Susana Martinez said New Mexico’s new UI system is significantly improving the timeliness and accuracy of UI payments, enhancing the level of service provided to unemployed workers and businesses, and strengthening the state’s ability to prevent, detect, and recover improper UI payments.

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