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You can check the status of your payment online by clicking on the “Payment History” link from your Unemployment Insurance claim homepage.

• If it shows “Submitted,” you have certified for that week and it is waiting to move to “Paid” status.
• If it shows “Paid,” it has been sent to the bank.

There are several reasons you may not see your benefit payment in your account, such as:

• The payment was rejected or was returned by your bank.
• There are outstanding issues on your claim that might be holding payment and are waiting to be resolved by our adjudication team.
• It can take up to 3 business days for a payment to reach your account after payment is submitted.
• If you changed your account the day you certified, the payment may have posted to your previous direct deposit account.

If the Department receives a rejection or return on a direct deposit account for any reason, it will result in a paper check being issued to you by mail. There are many reasons why this could happen, including, but not limited to, the following: Wrong account number or routing number provided; Closed account; Bank closed account due to overdraft fees; Bank rejected payment; Name on payment did not match the name associated with the bank account. Once the Department receives the reject payment file back from the bank, usually in 3-5 days, the system will automatically send out a paper check. You may receive a call from the Department requesting you to correct your direct deposit information online. Please note that we cannot take this information over the phone. You may also receive notification of the rejected payment directly from your bank. If you do not have a valid bank account you will be placed on the debit card payment method.

Use this helpful tool to find answers to frequently asked questions about letters you may receive.

No. Unemployment Insurance benefits are funded by an employer tax. It is against the law for employers to deduct unemployment taxes from your wages.

If you haven’t submitted your claim, the system will allow you to modify any information you have already entered on your claim. If you want to add another employer and have already submitted your claim, you must call the Operations Center at 1-877-664-6984, Monday through Friday, 7:00am – 5:00pm

If you want to add a dependent and have already submitted your claim, go to your Home Page, select “View and Maintain Account Information” from the left-side menu, in the drop-down menu, select “Dependent Information” option and then add the dependent(s) on the screen provided.

If you want to change from debit card to direct deposit (or vice versa), go to your Home Page, select “View and Maintain Account Information” from the left-side menu, from the drop-down menu select “Payment Method Options and Tax Information.” From the Payment Methods Options and Tax Information, select the “Edit” button and make your change.