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If the Department receives a rejection or return on a direct deposit account for any reason, it will result in a paper check being issued to you by mail. There are many reasons why this could happen, including, but not limited to, the following: Wrong account number or routing number provided; Closed account; Bank closed account due to overdraft fees; Bank rejected payment; Name on payment did not match the name associated with the bank account. Once the Department receives the reject payment file back from the bank, usually in 3-5 days, the system will automatically send out a paper check. You may receive a call from the Department requesting you to correct your direct deposit information online. Please note that we cannot take this information over the phone. You may also receive notification of the rejected payment directly from your bank. If you do not have a valid bank account you will be placed on the debit card payment method.

Use this helpful tool to find answers to frequently asked questions about letters you may receive.

No. Unemployment Insurance benefits are funded by an employer tax. It is against the law for employers to deduct unemployment taxes from your wages.

If you haven’t submitted your claim, the system will allow you to modify any information you have already entered on your claim. If you want to add another employer and have already submitted your claim, you must call the Operations Center at 1-877-664-6984, Monday through Friday, 7:00am – 5:00pm

If you want to add a dependent and have already submitted your claim, go to your Home Page, select “View and Maintain Account Information” from the left-side menu, in the drop-down menu, select “Dependent Information” option and then add the dependent(s) on the screen provided.

If you want to change from debit card to direct deposit (or vice versa), go to your Home Page, select “View and Maintain Account Information” from the left-side menu, from the drop-down menu select “Payment Method Options and Tax Information.” From the Payment Methods Options and Tax Information, select the “Edit” button and make your change.

It is a federal requirement that you must be able and available to accept suitable work in order to qualify for unemployment benefits. At this time the work search waiver – which waives the requirement to be actively seeking work – is still in place for all claimants.

• Fact Sheet: Able, Available, and Actively Seeking Work - PDF
  Hoja de Hechos: Capaz, Disponible, y Actualmente Buscando Trabajo - PDF

When you complete your weekly certification, answer YES when asked if you are able and available IF:

• You were physically able to do your work before you lost your job (and you lost your job/hours due to your own COVID-19 illness, your need to care for a family/household member with COVID-19, or your employment situation changed because of the COVID-19 public health emergency); OR
• You are out of work temporarily due to an employer-closure related to COVID-19 and expect to return to your job; OR
• You are able and available to work at least 20 hours per week - this includes any type of work for which you are qualified, including virtual (telework) and/or a job with flexible hours; OR
• You are able and available for work if you are still currently working reduced hours.