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Why is the department sending me a paper check?

If the Department receives a rejection or return on a direct deposit account for any reason, it will result in a paper check being issued to you by mail. There are many reasons why this could happen, including, but not limited to, the following: Wrong account number or routing number provided; Closed account; Bank closed account due to overdraft fees; Bank rejected payment; Name on payment did not match the name associated with the bank account. Once the Department receives the reject payment file back from the bank, usually in 3-5 days, the system will automatically send out a paper check. You may receive a call from the Department requesting you to correct your direct deposit information online. Please note that we cannot take this information over the phone. You may also receive notification of the rejected payment directly from your bank. If you do not have a valid bank account you will be placed on the debit card payment method.

Will I still qualify for WPB if I am waiting on my appeal?

If an individual is waiting on an appeal hearing, they may receive the WPB payment if their appeal is resolved and determined in the claimant's favor without any other pending issues before December 28th and they are able to certify and receive a benefit payment for qualifying weeks of November 22 through 28 or November 29 through December 5.

If there is a hold on my claim, will I still be able to get the one-time $1,200 Worker Pandemic Benefit?

The department is expanding our eligibility criteria to include as many claimants as possible in the one-time Worker Pandemic Benefit. Eligible individuals are those who certify and are eligible to receive benefits for qualifying weeks of November 22 through November 28 or November 29 through December 5. Please note, claimants who were eligible for benefits but exhausted their claims between September 12 and November 25, 2020 are eligible for WPB. There is no need for claimants to apply separately for this benefit.

How will I receive the WPB payment?

Eligible individuals will receive a one-time $1,200 supplemental benefit as a separate payment from their weekly unemployment benefit through their preferred payment method for receiving Unemployment Insurance benefits. Your payment method can be revised at any time by logging into your Unemployment Insurance account and going to “View and Maintain Account Information” and then selecting “Payment Method Options and Tax Information.”

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