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Changes to the 1-877-664-6984 Unemployment Insurance Self-Service Options

NMDWS announces changes to the weekly certification options for UI claimants

FOR IMMEDIATE RELEASE                                                                                                                                                           

November 15, 2012                                                                                                                                                                        


Contact: Joy Forehand

For media inquiries: 505.250.3926

Office: 505.841.8450


Changes to the 1-877-664-6984 Unemployment Insurance Self-Service Options

NMDWS announces changes to the weekly certification options for UI claimants 

(Albuquerque, NM) – The New Mexico Department of Workforce Solutions (NMDWS) announced changes to the weekly certification option on the 1-877-NM-4-MYUI (1-877-664-6984) toll-free number effective Sunday, November 25, 2012. As part of the implementation phase of the new Unemployment Insurance (UI) system, the option to certify via 1-877-664-6984 will only be available Monday through Saturday. There will not be an option to certify for weekly benefits on Sundays via 1-877-664-6984; however, individuals can also certify seven days a week via the web at www.dws.state.nm.us on Sundays from 3 a.m. to 7:00 p.m. and Mondays through Saturdays from 3 a.m. to 8:00 p.m.

“We are currently working on reaching out to individuals certifying for UI benefits to explain the changes to the 1-877-664-6984 self-service options and to stress the Sunday certification option via the web at www.dws.state.nm.us,” said Cabinet Secretary Celina Bussey. “Encouraging UI claimants to use the online system allows us to maximize the new functionality and potential of the online UI system coming in January.”

On January 6, 2013, NMDWS will launch the new, fully-integrated Unemployment Insurance (UI) Tax and Claims system. The system includes new claims functionality and cross-match capabilities that will provide the department with more robust information leading to fewer overpayments and increased fraud prevention and detection.

NMDWS would also like to remind all individuals applying for or certifying for UI benefits that the New Mexico Workforce Connection online system (www.jobs.state.nm.us) has now become the single portal for reemployment and unemployment services in New Mexico. As of Saturday, October 20, 2012, all Unemployment Insurance (UI) claimants accessing claim information, applying for benefits, and certifying online need to log in first to the New Mexico Workforce Connection system (www.jobs.state.nm.us) and then can log into the UI Claims system located in various locations, including on the left-hand side of the page under “Unemployment Insurance.” UI claimants will be required to maintain usernames and passwords for both the online jobs system and the UI claims system.

In addition to the initiatives with the New Mexico Workforce Connection online system and the launch of the new UI system, Secretary Bussey’s vision for the department is to become more engaged with the business community and to promote the vast array of employment-related services and resources available to citizens across the state. Her vision includes the Department of Workforce Solutions as a leader in and a facilitator of a competitive workforce for the benefit of all New Mexicans.

For additional information about the Unemployment Insurance program, the new UI tax and claims system, and the New Mexico Department of Workforce Solutions, visit www.dws.state.nm.us.


Previous Article New Look and Functionality for Online Jobs System
Next Article New Mexico to Launch Integrated UI System January 6, 2013


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