How secure are SIDES and SIDES E-Response? Both SIDES and SIDES E-Response have multiple layers of security. SIDES E-Response uses secure communication protocols, and SIDES requires authentication certificates and uses encrypted records and files. The highest standard of security is important given the sensitive data exchanged between state UI agencies and employers and TPAs.
What UI system was in place before SIDES and SIDES E-Response? Before SIDES and SIDES E-Response, state UI agencies requested information from employers and TPAs via a slow, manual, paper-based mail process.
What are the main causes of UI overpayments? Yes. Both options have the potential to reduce UI overpayments while improving the UI information exchange process.
Are SIDES and SIDES E-Response expected to reduce UI overpayments? Yes. Both options have the potential to reduce UI overpayments while improving the UI information exchange process.
How does an employer or TPA determine which option is best suited for its business? IDES E-Response is best suited for employers or TPAs with a limited number of annual UI claims. It requires only a working internet connection and an employee who will enter the needed information. SIDES is best suited for larger employers facing many potential UI claims throughout the year. It provides a more automated data exchange interface between employers’ and TPAs’ IT systems and state agency networks.