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Certain questions within the questionnaire are dependent on the first answer you provide. If you say “yes” that your employer posted the information in the workplace about your right to file a claim, you should skip the next question. You would only complete the next question if you answered “no” to the question “Did you know you could file for benefits?” Read each question and instructions carefully when filling out questionnaires.

If you need to file a new claim for benefits, you may do so Sunday-Friday, 24 hours a day, online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 8:00am-4:30pm.

You must be able, available, and actively seeking work each week you certify for Unemployment Insurance benefits with a minimum requirement of verifying at least two work searches occurred. For more information on work search requirements go to  https://www.dws.state.nm.us/Work-Search-Requirement-Information. 

Whether you file online or by phone, you will need the following information to file a new claim:

• Social Security Number (SSN)
• Mailing address and phone number(s) of employer(s) you worked for in last 18 months
• The starting and ending dates of your last job (or jobs if more than one employer in last 18 months)
• If you are a non-citizen, have your alien registration number and expiration date
• If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing
• Pencil and paper to write down questions and instructions

Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file an unemployment claim:

• ONLINE
  You can file your new (initial) UI claim online at www.jobs.state.nm.us.
  Get connected to online services today! ¡Conéctese a los servicios en línea hoy! - PDF


• 1-877-664-6984 TOLL-FREE TELEPHONE
  You can also file over the phone by calling 1-877-664-6984. After following the automated prompts, your call will be transferred to a Customer Service Agent (CSA) who will complete your claim. The UI Operations Center is currently open 8:00am-4:30pm.