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How will I know if I qualify if my account has been on hold for several weeks?

If your account is on hold or has a pending issue, continue to complete your weekly certifications and look for any correspondence that may be sent to your “View Correspondence” or “My Inbox” on your online account. If you are approved for benefits, you will receive a lump sum payment for all weeks you were eligible and certified for.

Can money that is on my debit card be moved to my direct deposit account or any other account?

No. Per banking regulations, once the money is deposited to the debit card, we cannot remove it for any reason other than fraud. You will need to use the card to access any funds deposited there. To change your UI benefit payment method from debit card to direct deposit, you may do so by logging into your UI Claimant homepage at www.jobs.state.nm.us and selecting “View and Maintain Account Information” from the menu, and then “Payment Method Options and Tax Information”.  

What do I do if I didn't get my debit card?

If you have elected to receive a debit card for your Unemployment Insurance benefits, please be advised that the current processing and arrival time for new debit cards is 7-14 calendar days.

If you have questions regarding ordering a new card, checking the status of a replacement card, debit card account balance questions, or need to Pin/Activate the card please contact the Way2Go Card Customer Service Center at 1-844-309-5657. Support is open 24 hours a day, 7 days a week. You may also log in to the Way2Go card website at https://www.GoProgram.com to manage your debit card account. If you need assistance setting up your account on https://www.GoProgram.com, have been locked out of your account, or need help with the website password, please contact the Way2Go Card Customer Service Center at 1-844-309-5657 for assistance.

To order a new card or check the status of your card, you may do so without waiting on hold to speak to someone when you call the Way2Go Card Customer Service Center. You will be asked to verify your identity before a card will be sent and can do this by entering in the card number. If you do not know the card number, you can use your Social Security Number or your date of birth to authenticate.

There is no fee for replacement debit cards, however there is a $12.50 fee if you request for your new card to be expedited 3-5 days arrival. Please note that we cannot expedite cards to any PO box addresses. These can be sent via USPS Priority Mail, however, there is no guaranteed delivery date.

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