Economic News

You can check what pending issue you have by logging into your unemployment insurance account, selecting the menu option “View and Maintain Account Information” and then select “Issues and Determinations”. Scroll down towards the bottom of your screen and you can see what is pending. Please be advised that the department adjudicates issues in the order they are received.

If you need to complete your weekly certification, you may do so any day of the week, 24 hours a day, online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 8:00am-4:30pm.

Certain questions within the questionnaire are dependent on the first answer you provide. If you say “yes” that your employer posted the information in the workplace about your right to file a claim, you should skip the next question. You would only complete the next question if you answered “no” to the question “Did you know you could file for benefits?” Read each question and instructions carefully when filling out questionnaires.

If you need to file a new claim for benefits, you may do so Sunday-Friday, 24 hours a day, online at www.jobs.state.nm.us, or over the phone at 1-877-664-6984 Monday-Friday, 8:00am-4:30pm.

You must be able, available, and actively seeking work each week you certify for Unemployment Insurance benefits with a minimum requirement of verifying at least two work searches occurred. For more information on work search requirements go to  https://www.dws.state.nm.us/Work-Search-Requirement-Information. 

Whether you file online or by phone, you will need the following information to file a new claim:

• Social Security Number (SSN)
• Mailing address and phone number(s) of employer(s) you worked for in last 18 months
• The starting and ending dates of your last job (or jobs if more than one employer in last 18 months)
• If you are a non-citizen, have your alien registration number and expiration date
• If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing
• Pencil and paper to write down questions and instructions

Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file an unemployment claim:

• ONLINE
  You can file your new (initial) UI claim online at www.jobs.state.nm.us.
  Get connected to online services today! ¡Conéctese a los servicios en línea hoy! - PDF


• 1-877-664-6984 TOLL-FREE TELEPHONE
  You can also file over the phone by calling 1-877-664-6984. After following the automated prompts, your call will be transferred to a Customer Service Agent (CSA) who will complete your claim. The UI Operations Center is currently open 8:00am-4:30pm.

If you have information or would like to report Unemployment Insurance (UI) fraud activity, please call the New Mexico Department of Workforce Solutions UI fraud line at 505-24-FRAUD (505-243-7283).

What is Unemployment Insurance Fraud?

Unemployment Insurance is a safety net program that provides temporary income support to qualified unemployed workers who have lost their job through no fault of their own. Everyone who collects UI benefits is legally responsible for making sure they meet and follow eligibility requirements as set by New Mexico state law. It is a crime to intentionally provide false information about your salary or work history, or to knowingly collect UI benefits based on inaccurate information.

UI fraud costs everyone money. It drives up UI taxes for businesses, impacts honest people with legitimate jobless claims, and puts a strain on New Mexico’s unemployment trust fund.

Examples of Unemployment Insurance Fraud

• An individual returns to work but continues to collect UI benefits.
• An individual works a part-time job but does not report his or her earnings to the state, thereby collecting more benefits than he or she is allowed.
• An individual performs temporary work while collecting UI benefits but does not report the earnings when filing his or her weekly claim.
• An individual holds back information or gives false information to the New Mexico Department of Workforce Solutions.

What are the consequences?

People who commit UI fraud face serious penalties, including:

• Prosecution by government authorities
• Possible jail or prison sentences
• Liens placed on property
• Forced repayment of improperly collected UI benefits plus substantial penalties and fines
• Ineligibility to collect UI benefits in the future

If you think you may have committed UI fraud, call the New Mexico Department of Workforce Solutions immediately at 1-877-664-6984. A Customer Service Agent will listen to you and help you address the issue.

Unemployment Insurance Fraud Flyer - PDF